To determine which one, there are a couple of options: If you see 2 installations of Microsoft Office, then one installation needs to be Uninstalled. Look for 2 installations of Microsoft Office. Go to Control Panel > Programs > Programs and Features. The fix is to remove one of the installations of Microsoft Office. It may appear as showing Mail and then another entry showing something similar to Mail (Microsoft Outlook 2013 32-Bit). Under Control Panel, check if the option Mail is listed twice. Below are the steps to find and remove other installation/s: Only One Installation of Microsoft Outlook is AvailableĮnsure that there is only a single installation of the Microsoft Office products on the machine where the issue is seen.
There are 2 different sets of steps that should be performed to resolve this: The issue is not seen when the same user is sending mails from Kerio Connect Webmail or from any other computer. The error seen in Outlook's Send/Receive > Show Progress dialog is Error (0x80048002) while executing the task 'Kerio Connect (KOC Offline Edition) - Messages are sent: The task was aborted before completion. When sending emails from the Microsoft Outlook client using the Kerio Connect email, the mails remain in the Outbox.
